SHIPPING POLICY

Shipping Policy

Ethio Organics distributes its product in Canada and USA. Currently, we do not distribute to other international destinations. Orders are processed within 1 - 2 business days (excluding weekends and holidays), unless we are out of stock due to delayed shipments from our suppliers, or during busy seasons, in which case we will contact you to let you know the status.

We will e-mail you confirmation and tracking number when your order is shipped.  Please check your e-mail to follow up the status of your package. If you haven’t received your tracking number with your confirmation e-mail, please contact us at info@ethio.organics.ca we will look into it for you.

Changing your order: Once an order has been processed, we are unable to upgrade or change shipping methods. We are unable to add a product, modify or cancel the items on your order once it has been processed and confirmed.

Delivery option:  Currently we use Canada Post Expediated, Standard delivery option, UPS Expediated and standard delivery option.  Price is listed below.

Shipping rates are calculated in real time during checkout based on destination and weight of the package.

Sold Out Items: If the item you ordered is out of stock, we will contact you to confirm receipt of your order.  You have an option to cancel your order, in which case you will be refunded 100%, or you can tell us to fill in your order as soon as it becomes available.

Below is a list of where we distribute our products, shipment options, estimated shipment date and price for shipping.  

Order

Location

Courier option

Processing Dates of shipping

Estimated Delivery date

Price

 $12 - $50

Under $99

Over $99

 

All order

Canada

 

Standard Canada post

Canada Post standard


Special delivery/ Expediated delivery

   1 – 2 days

 

1-    2 days

 

3-4 days

 

4 – 6 days



2 – 3 days

$10

$15.

Free



As set by Canada
Post

Under $100

Canada

UPS Standard

 1 - 2 days

3 – 4 days

$10

Over $100


All orders

Canada

UPS Standard

UPS Expediated service

 1 - 2 days


 1 - days

4-5 days


2 – 3 days

Free


As set by UPS

 

International Shipping – USA

Order

Location

Shipping Courier

Dates to ship

Delivery date

Price

Under $50


Under 99

USA

Canada Post Standard

UPS Standard

1 day

Up to 5 days

$10


$15.

All orders

USA

Expediated Canada Post

 

 

As set per CP

All orderd

USA

Expediated UPS delivery

 

 

As set by UPS

 

Delivery date and time: It is always an estimate only. Your package may arrive early, or late, depending on your location, weather, or other unforeseen conditions. We suggest you track the package with the tracking number we will provide.  If you do not receive your package, please contact us at info@ethio.organics.ca.  Any spoilage of temperature sensitive products resulted due to prolonged pick up time will not be refunded.

Duties for International Destination:  Ethio Organics is not responsible for any import duties and taxes (including VAT) incurred once a shipment reaches its destination. Customers are responsible for these charges.

Shipping to P.O. boxes: Some carriers have limitation around shipping to P.O. Box, we will advice you in advance, if the courier of your choice is unable to deliver. 

If you have any further questions, please don't hesitate to contact us at info@ethio.organics.ca.

Missing or lost package:  please inspect all items when you receive them.  If your package is damaged, or it is lost, you have to contact us within 24 hours. A damaged product has to be returned to process your reimbursement. For lost items, if you are unable to locate it due to the courier, we will follow up to locate your product. Please contact us at info@ethio.organics.ca for support.